Living near Puget Sound we often have to deal with thick, dense fog, and of course rain, so for safety reasons I had fog lights installed on my F-150 pick-up truck last fall.
However, earlier this week, I had to drive to Portland to see what Northwest Running Boards would do about my fog lights--the lights they installed got too hot and melted the lens. The company unfortunately did nothing and wanted me to pay another $250 dollars to install new lights, which would have also required a second trip to Oregon since they had none in stock. They told me it must have been our fault, because we must have left the lights on. Five hours wasted driving to and from. . . and I still have melted fog lights and dealing with a company not committed to standing by it’s craftsmanship.
I have spent over $2000 at this business: running boards, spray-on bed liner, air bag suspension, window guards, bug shield, and the fog lights and this is how they treat a costumer. Sorry they have lost my business forever!!
Update: I think I may know what happened. I stopped off at the Ford dealer to get an oil change this afternoon and after I paid, I walked out to the truck and saw the fog lights on. I opened the door and reached over to toggle off the switch, but it was off, so either there's a faulty switch or bad wiring. . . wonder if this is what has been draining the truck battery, too. Now again, I ask does this sound like the fault of the customer?